1. Confirm the volume on both the CPA Series loudspeaker and your audio source (e.g., smartphone, computer) is turned up.
How to Adjust the Volume on Windows 10/11:
https://www.digitalcitizen.life/7-ways-change-volume-windows-both-pcs-tablets/
How to Adjust the Volume on Mac:
https://support.apple.com/en-gb/guide/mac-help/mchl1f98810b/mac
How to Adjust the Volume on iPhone:
https://support.apple.com/en-gb/guide/iphone/iphb71f9b54d/ios
How to Adjust the Volume on iPAD:
https://support.apple.com/en-gb/guide/ipad/ipad9940e758/ipados
How to Adjust the Volume on Android Device:
https://support.google.com/android/answer/9082609?hl=en
2. Connect the speaker/headphone to different audio sources (e.g., smartphone, computer) to rule out issues with the source device.
3. Use different audio cables to test if a cable is faulty.
4. Ensure the audio source device or the microphone/instrument input is actively playing audio.
*As many problems are frequently identified as NTF (No-Trouble-Found) and can be resolved through a few additional checks, we recommend that when you encounter any issues, always double-check all cable connections, the functionality of the power cord/power socket, the volume control level on the CPA loudspeakers, or the input source gear, etc.
Further Reading:
Common Audio Cable Problems and Solutions:
https://www.prosoundweb.com/six-common-audio-cable-problems-and-solutions/
How to Test a speaker
https://www.sweetwater.com/sweetcare/articles/how-to-test-a-speaker/