1. What’s the warranty on your products?
We proudly offer a 2-year warranty on all our products, including SATURN interfaces and CPA Loudspeakers. This covers any defects in materials and workmanship from the date of purchase. For further details, please visit this link: https://www.carver-pro.com/supports/warranty-repair
2. Can I return & get a refund within 30 days?
Absolutely! All our products come with a 30-day hassle-free return policy, managed directly by our local dealers. Please contact the dealer where you made your purchase to start the process.
*Note that the 30-day return policy is administered by our local dealers and may be subject to local laws and regulations.
*Please be sure to repack your products in its original packaging and save the original shipping cartons because a charge will be made if replacement packing materials or cartons are requested.
3. What if I receive a defective unit (DOA)?
If you receive a product that is defective on arrival, please contact our support team right away at support@carver-usa.com for technical assistance and verification. Once confirmed, we’ll provide you with an RMA number, and a replacement will be shipped to you from our local dealer promptly.
4. What does the warranty service include, and how do I get an RMA number?
During the 2-year warranty period, we cover all costs for parts, labor, and one way ground shipping.
The following are not covered:
Damage resulting from improper use, mishandling, or accidents; normal wear and tear, including cosmetic damage; unauthorized modifications or repairs; damage caused by external factors, such as natural disasters or shipping service.
To obtain an RMA number and know more about the warranty service, simply reach out to our support team at support@carver-usa.com.
*Please note that issues caused by customer actions (e.g., dropping the product or spilling liquids) are not covered under this warranty.
5. Can I get spare parts from Carver Professional?
At this time, we don’t offer or sell spare parts for the Saturn Interfaces and the CPA Loudspeakers directly. However, we encourage you to contact our support team to explore options, as we’re committed to finding a solution that works for you.
*Please note that Carver Professional is now exclusively focused on pro audio products, including USB audio interfaces(Saturn I & II ) and active loudspeakers(CPA 12” &15” Loudspeakers). As such, service manuals and spare parts for legacy products manufactured by Carver Corporation or Bob Carver LLC are not available on our website.
If you are in need of service manuals or spare parts for these legacy products, we recommend visiting the Carver Site here: https://thecarversite.com/ This community-driven forum is managed by dedicated Bob Carver enthusiasts and former Carver Corporation technicians. You can find valuable information, including recommended service centers, on the Carver Site.
6. What if my product is out of warranty?
No worries—our support team is here to help. Contact us directly, and we’ll work with you to find the best possible solution. We’re also working on providing an updated list of authorized repair hubs soon.
7. Can I get a refund through you directly?
For the 30-day hassle-free return:
Please contact the dealer or retailer where you made your purchase to know how to return your products for a refund.
For any potential defects or troubleshooting issues:
Simply reach out to our support team at support@carver-usa.com, and we will assist with troubleshooting and verification. Once confirmed, a replacement will be arranged and shipped to you by our dealer and retailer partners.